Por Nicolás Díaz, autor del libro inmobiliario Ganemos Todos y CEO de Westay

Meters. (2008) A study of one’s dating among user satisfaction, support, and you can share of the market from inside the Kuwaiti financing characteristics

Lewis, B.R. and you can Soureli, M. (2006) The fresh new antecedents off individual commitment when you look at the merchandising financial. Journal out of Consumer Conduct 5 (1): 15–30.

Jarvis, L.P. and you will Wilcox, J.B. (1977) Real supplier loyalty or simply repeat pick conduct? Commercial Purchases Administration six (1): 9–fourteen.

Knox, S.D. and Denison, T.J. (2000) Shop support: Its affect merchandising funds. An empirical study of to acquire actions in the uk. Journal regarding Selling and you can User Properties seven (1): 33–forty-five.

Baldinger, A great.L. and you will Rubinson, J. (1996) Brand name support: The web link between thinking and you will choices. Journal off Advertising Lookup thirty-six (6): 22–34.

Iacobucci, D. and you can Ostrom, An effective. (1993) Intercourse differences in the new perception out-of center and you may relational aspects of features for the research regarding service activities. Diary out-of Individual Psychology 2 (3): 257–286.

Beatty, S.Elizabeth., Mayer, Meters., Coleman, J.Age., Reynolds, K.Elizabeth. and you will Lee, J. (1996) Customer-conversion process member retail matchmaking. Record out-of Selling 72 (3): 223–247.

Al-Wugayan, An effective

Macintosh, Grams. and Lockshin, L.S. (1997) Retail matchmaking and store respect: A multiple-level direction. Internationally Log of Search inside the Sales fourteen (5): 487–497.

De Ruyter, Yards. and you will Van Birgelen, Yards.W. (1998) Consumer ethnocentrism creencias budistas amor in worldwide qualities marketing. Global Team Comment 7 (2): 185–202.

Wong, A beneficial., Dean, A good. and you will White, C. (1999) The new feeling from services quality towards customer support on hospitality globe.

Boulding, W., Kalra, A great., Staelin, Roentgen. and Zeithaml, V.Good. (1993) A working process brand of service quality: Away from expectations to behavioral intentions. Journal from Market research 31 (1): 7–twenty-seven.

Bloemer, J., De- Ruyter, K. and Wetzels, M. (1999) Connecting perceived service top quality and provider support: A multi-dimensional direction. Record out-of Product sales 33 (11–12): 1082–1106.

Selnes, F. (1993) A study of the outcome regarding tool abilities on brand name profile, fulfillment and you can respect. Eu Journal out of Sale twenty-seven (9): 19–thirty five.

Arndt, J. (1967) Character from equipment-associated conversations on diffusion out-of something new. Journal of Researching the market cuatro (3): 292–294.

Bruhn, M. and you will Grund, Yards.A great. (2000) Idea, invention and you will implementation of national customer satisfaction indicator: This new Swiss index off customer satisfaction (SWICS). Full Quality Government 11 (7): 1017–1028.

Gerpott, T.J., Rams, W. and you will Schindler, A beneficial. (2001) Consumer maintenance, support and you may pleasure from the Italian language cellular cellular correspondence market. Communication Coverage 25 (4): 249–269.

Gronholdt, L., ) The connection between customer happiness and you can support: Cross-business variations. Full Quality Administration 11 (4/5 and you will six): 509–514.

Kristensen, K., ) Client satisfaction aspect in the Post Denmark: outcome of application of the fresh European customer care index methods. Total Quality Government 11 (7): 1007–1015.

Parasuraman, An effective., Zeithaml, V.An excellent. and you will Berry, L.L. (1994) Reassessment off traditional while the an evaluation practical into the calculating solution high quality: Ramifications for additional lookup. Log regarding Revenue 58 (1): 111–124.

Around the world Record of Buyers Relationships Management dos (1): 81–89

Barnes, J.G. (1997) Closeness, strength, and you may pleasure: Exploring the characteristics out-of matchmaking ranging from providers out-of financial properties and you may the merchandising consumers. Mindset and Revenue fourteen (8): 765–790.

Reynolds, K.Age. and you may Beatty, S.Elizabeth. (1999) Buyers positives and you may company consequences out-of customers-salesperson relationships within the retailing. Record away from Selling 75 (1): 11–32.

Fornell, C. and you can Larcker, D.F. (1981) Researching architectural picture designs with unobservable variables and you may dimensions mistake. Record from General market trends 18 (1): 39–50.

Agarwal, Roentgen. and you will Prasad, J. (1999) Is private distinctions germane towards the desired of new recommendations development? Record from Decision Sciences 29 (2): 361–391.

Gefen, D. and Straub, D.W. (1997) Gender variations in the brand new effect and use off age-mail: An extension to the technical anticipate model. MIS Every quarter 21 (4): 389–eight hundred.

Venkatesh, V. and you can Morris, Meters.Grams. (2000) Let’s boys ever avoid to ask to have tips? Intercourse, personal dictate, and their part in the tech allowed and you can incorporate decisions. MIS Every quarter twenty-four (1): 115–139.


Deja una respuesta

Tu dirección de correo electrónico no será publicada. Los campos obligatorios están marcados con *